FAQs
What types of products do you offer?
Pasy Ecommerce specializes in a curated selection of innovative lifestyle products. Our offerings include multifunctional items such as the Bluetooth Sleep Headband for audio experiences and the D5 Starry Moon Lamp for creating serene environments. Additionally, we provide high-quality gadgets like the E88 Pro Foldable Quadcopter Drone, designed to enhance your daily activities.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this number to monitor the status of your shipment through our designated courier's website. Typically, tracking information becomes available within 24 hours after the package has been dispatched.
What is your return policy?
We have a 30-day return policy, allowing you to request a return within 30 days of receiving your item. To be eligible for a return, items must be in their original condition, unworn or unused, with tags, and in the original packaging. Please refer to our return policy for detailed instructions on how to initiate a return.
Do you offer exchanges?
Yes, we facilitate exchanges by allowing you to return the item you wish to exchange. Once the return is accepted, you can make a separate purchase for the new item. This method ensures you receive the desired product promptly.
What should I do if my item is damaged or defective?
If you receive a damaged or defective item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and provide a resolution, which may include a replacement or refund, depending on the circumstances.
Are there any non-returnable items?
Yes, certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns for hazardous materials or sale items. If you have questions about a specific product, please reach out to us for clarification.
How long does it take to process a refund?
Once we receive and inspect your return, we will notify you regarding the approval status of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.
Do you ship internationally?
Yes, we offer international shipping. However, shipping times and costs may vary based on the destination. Please check our shipping policy for more details on international orders and associated fees.
How can I contact customer support?